Customer Service

Delivery

Free UK Delivery – sent 2nd class Royal Mail, delivered in 2-4 working days

Please contact us if you require next day delivery.
Saturday, Sunday and Bank Holidays are not classified as working days.

Packaging

We believe that packaging should be as beautiful as the product but without impacting the planet and creating unnecessary waste so all clothing is wrapped in recyclable grey tissue and sealed with stickers. The baby gift sets also include a matching postcard with a choice to add your own personal message. Please add this to the special instructions section when placing your order or email us on info@tommyandlottie.com with your order number and we can add it for you.

Framed prints are wrapped in protective bubble wrap and recyclable brown mailing paper.

Unframed prints are sealed in a cellophane bag with a backing board and are sent in a do not bend envelope.

Returns & Exchanges

You can return your order as long as the item has not been worn and is returned with all packaging and swing tags in a re-saleable condition, within 14 days of receipt for a refund or exchange.

Please follow the procedure below. The item must be returned within 14 days of receipt of the merchandise. It is the customer’s responsibility to return the item and pay for the cost. We recommend that you return the goods via Recorded delivery. We will not be able to refund any items that are lost in transit back to us.

Please enclose a covering note explaining the reason for a refund and contact details including a name, address, contact telephone number and email address and return it to : tommy & lottie, 8 Sheppards Close, St Albans, Hertfordshire, AL3 5AL

If you wish to exchange your item for a different size please contact us and we can confirm that we have your size in stock and we can put that item away for you until we receive your original order back.

Please allow up to 14 days for us to process your exchange or refund.

If you have query’s please do not hesitate to contact us at info@tommyandlottie.com

Payment Methods

We accept all major debit and credit cards and payments are processed securely through PayPal. You do not need to have a PayPal Account to purchase.

Size Measurements

Long & Short Sleeve Tees 3-6 months 6-12 months 12-18 months 18-24 months
Chest 25cm 27cm 29cm 31cm
Length 29cm 32cm 35cm 38cm

 

Comfy Trousers 3-6 months 6-12 months 12-18 months 18-24 months
Waist (relaxed rib) 18cm 18.5cm 19cm 20cm
Length 38cm 42cm 43.5cm 46cm

Top Knot Baby Hats 37cm circumference 

Washing Instructions

Wash inside out at 40° with similar colours.
Reshape while damp.
Do not tumble dry.

 

tommy and lottie

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